Aftercare and service

Through our careful selection of jewelry and materials, we guarantee high quality and are happy to offer a good warranty and aftercare. In our blog post about materials we give you more background information about the materials used. You can also find additional information in our blog post about caring for your jewelry . We provide a 1-year warranty on discolouration provided that our care tips are adhered to.

Since 2016, it has been mandatory for web shops to report that any complaints can be reported to the European ODR platform. Because we have a webshop quality mark, we are also obliged to provide this information to you. That is why we have created a separate page to inform you about this and we provide more information below.

If you have a question or complaint, you can let us know by emailing customerservice@francesfalicia.nl. We will of course handle and resolve your question as soon as possible. (always check your spam box because it is possible that our response ends up in your spam box) If for some reason this does not lead to a solution, we as a webshop are obliged to inform you that you can report your complaint elsewhere. It is possible to register your dispute for mediation via Stichting WebwinkelKeur. From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.