Aftercare and service

Through our careful selection of jewelry and materials, we guarantee high quality and offer excellent warranty and aftercare. Our blog post about materials provides more background information on the materials used. You can also find additional information in our blog post about caring for your jewelry . We offer a one-year warranty against discoloration, provided you follow our care instructions .

If you have a question or complaint, please email klantenservice@francesfalicia.nl. We will, of course, handle and resolve your query as quickly as possible. (Always check your spam folder, as our response may end up there.) If, for whatever reason, this doesn't lead to a solution, we, as a webshop, are obligated to inform you that you can submit your complaint elsewhere. You can register your dispute for mediation throughWebwinkelKeur .