You have the right to return your order within 14 days of receipt. This is allowed without giving a reason.
- Send the product(s) you want to return within 14 days to FB Fulfillment Warehouse Attn. Frances Falicia Osloweg 131 9723 BK Groningen
- Please include a note with your return containing your name, address and order number so that our customer service can process your return.
- The return costs are for the customer. (feel free to email us your track and trace code customerservice@FrancesFalicia.nl)
- As soon as we have received your return shipment in good order (unused), we will inform you by email and refund the amount. (this process will take approximately 3-5 working days)
- Would you like to know more about returning promotional and discount products? View the most frequently asked questions