Terms and Conditions

Table of contents

Article 1. Definitions

Article 2. Identity of the entrepreneur

Article 3. Applicability

Article 4. The offer

Article 5. Right of withdrawal

Article 6. Obligations of the consumer during the reflection period

Article 7. Obligations of the entrepreneur in case of right of withdrawal

Article 8. Exclusion of right of withdrawal

Article 9. Returns

Article 10. Obligations of the entrepreneur during the returns process.

Article 11. Price

Article 12. Payment

Article 13. Duration, termination, extension

Article 14. Guarantee provision and complaints procedure

Article 15. Liability

Article 1. Definitions

In the general terms and conditions the following definitions apply:

  1. Consumer: the natural person who is not acting for purposes related to his trade, business, craft or profession;
  2. Day: calendar day
  3. Right of withdrawal: the option for a consumer to cancel the distance contract within the cooling-off period;
  4. Distance agreement: an agreement concluded between FrancesFalicia.nl and a consumer in the context of an organized system for the distance sale of products, whereby exclusive or partial use is made of one or more techniques up to and including the conclusion of the agreement. for remote communication;
  5. Distance communication technology: means that can be used to conclude an agreement, without a consumer and FrancesFalicia.nlΒ  need not have met in the same room at the same time.

Article 2. Identity of the entrepreneur

FrancesFalicia.nl (Note this is not a return address)

Viaductstraat 3-7 9725 BG Groningen

email address: Customerservice@FrancesFalicia.nl

Chamber of Commerce number: 72588896

VAT number: NL001444124B84

Article 3. Applicability

  1. These general terms and conditions apply to every offer from FrancesFalicia.nl and to every distance contract concluded between entrepreneur and consumer.
  2. Before the distance contract is concluded, the text of these general terms and conditions will be made available to the consumer.

Article 4. The offer

  1. The offer contains a complete and accurate description of the products, digital content and/or services offered. If the entrepreneur uses images, these are a true representation. Obvious mistakes or errors in the offer do not bind the entrepreneur.
  2. If the entrepreneur uses photos, the colors may differ from the original.
  3. Obvious mistakes or errors in the offer of products do not bind FrancesFalicia.nl .

Article 4.1 Gift cards

  1. Gift cards are valid for 1 year after the date of issue.
  2. The gift card does not work in combination with discount codes.
  3. The gift card does not have to be spent all at once.
  4. This gift card can only be spent online in our webshop.

Article 5. Right of withdrawal

  1. The consumer can terminate the agreement regarding the purchase of a product during a cooling-off period of 14 days (after receipt) without giving any reason.
  2. After this notification, the consumer has another 14 working days to actually return the product.
  3. If the consumer exercises his right of withdrawal, he must report this within the specified time by reporting this to customerservice@francesfalicia.nl
  4. As soon as this email has been processed, the consumer will be informed.

Article 6. Obligations of the consumer during the reflection period

  1. During the cooling-off period, the consumer will handle the product and packaging with care. The basic principle here is that the consumer may only handle and inspect the product as would be allowed in the store.
  2. The consumer is only liable for any reduction in value of the product that is the result of handling the product that goes beyond what is permitted in paragraph 1.

Article 7. Obligations of the entrepreneur in case of right of withdrawal

  1. The consumer can exercise his right of withdrawal by emailing customerservice@francesfalicia.nl . As soon as this email has been processed, the entrepreneur will inform the consumer of this.
  2. The entrepreneur will reimburse the consumer's payments within 14 days after the entrepreneur has processed the customer's email. Or after the products as described in article 6 have been returned. The compensation includes the delivery costs charged by the entrepreneur. In the event of partial termination of the agreement, the delivery costs charged by the entrepreneur will not be reimbursed.

Article 8. Exclusion of right of withdrawal

  1. For hygiene reasons, earrings cannot be returned. And these products are excluded from the right of return.
  2. The delivery of digital content other than on a tangible medium.
  3. Gift cards cannot be returned.
  4. Returning bundled products is only possible if everything is returned. It is not possible to return parts.
  5. It is not possible to keep a product received for free through a promotion if the purchased product is returned. If this does happen, we will deduct the price of the free product received.

Article 9. Returns

  1. Article 5 states how much time the consumer can take for the return.
  2. Send an email to customerservice@francesfalicia.nl with your name, order number and what you want to return.
  3. Return address: FB Fulfillment Warehouse Attn. Frances Falicia Osloweg 131 9723 BK Groningen
  4. Returns without a name and order number will not be processed.
  5. The return costs are for the consumer.
  6. See Article 6 for the consumer's obligation during the cooling-off period.
  7. For more information about returns

Article 10. Obligations of the entrepreneur during the returns process.

  1. Once the entrepreneur has received the return shipment from the customer, the entrepreneur will send the customer a confirmation by email. This is only possible if the consumer has added the requested information to his/her return shipment.
  2. The entrepreneur will reimburse the price of the product and if the entire order has been returned, the entrepreneur will also reimburse the delivery costs charged by the entrepreneur himself.
  3. The refund will be made within 14 days after the return has been received in good order.
  4. If the order has been partially paid with a gift card, the amount will first be refunded to the gift card.

Article 11. Price

  1. The prices mentioned are subject to change. In the event of incorrect pricing , FrancesFalicia.nl can cancel the purchase and the money will be refunded.
  2. The prices stated in the offer of products or services include VAT.
  3. Discount codes cannot be used at the same time. Only 1 code per order.
  4. Discount codes cannot be used on already discounted items.
  5. Sale items and specials may be excluded from certain promotions.
  6. For free (received) items, the rule on = gone applies.
  7. No service or rights can be provided on free (received) items. If a free item runs out, a suitable alternative will be offered.
  8. It is possible that certain categories are excluded from discount codes.

Article 12. Payment

  1. Payment will be made when placing the order.

Article 13. Duration, termination, extension

  1. If a product cannot be delivered within 30 days, the consumer and FrancesFalicia.nl have the right to cancel the order without giving any reason.

Article 14. Guarantee provision and complaints procedure

  1. By Frances Falicia gives a 3-month warranty on jewelry.
  2. By Frances Falicia gives a 1-year warranty on discolouration provided that our care tips are followed. To enjoy your jewelry for an extra long time, By Frances Falicia advises you to follow the care tips carefully.
  3. If the consumer has a complaint, the consumer can email customerservice@francesfalicia.nl. If this does not lead to a solution, it is possible to register your dispute for mediation via Stichting WebwinkelKeur. From February 15, 2016, consumers in the EU will also be able to register complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being processed elsewhere, you are free to file your complaint via the European Union platform.

Article 15. Liability

  1. Any liability of FrancesFalicia.nlΒ  of staff and products from FrancesFalicia.nlΒ  all damage, of whatever nature, direct or indirect, including business damage, consequential damage, damage to movable or immovable property or to persons, is expressly excluded. Nor is FrancesFalicia.nlΒ  liable for damage caused by third parties during the execution of the agreement.
  2. FrancesFalicia.nl accepts no liability for any damage resulting from the use of FrancesFalicia.nl products